FAQ

Mrs Claus has put together answers to some of your common questions...

I’ve ordered letters from Classic Santa AND items from the gift shop - will they all arrive together?
No! Letters ordered from Classic Santa are sent directly to the child/recipient by First Class Post (don’t forget, the first posting date for Santa’s letters is 30th November 2020). 

Items from North Pole Ink will be sent separately, directly to the shipping address you provided at checkout on the North Pole Ink website.

How will my order arrive?
North Pole Ink orders are sent by Royal Mail 1st Class Signed. They require a signature on delivery, but as current circumstances won't currently allow for this, your friendly postman should take care of it for you. 

How long will my order take to arrive?
Orders placed before 3pm Monday to Friday will be dispatched the same day by Royal Mail 1st Class Signed service. If your goodies have not arrived after a week, please let the Elves know. Please note that during busy periods, these timeframes may be extended.